Refund Policy

NodeHarbor wants you to be confident in your purchase. If you are eligible, you can request a refund for the unused portion of your current paid service period.

This policy applies to our game server hosting services, including Minecraft, FiveM, and RedM.

You can request a refund if:

• Your service is currently active or suspended (not yet permanently terminated).
• You have paid for at least one service period.
• You have not already received a full or partial refund for this invoice.
• There are no unresolved payment disputes, chargebacks, or fraud indicators on your account.

You cannot request a refund if:

• Your account or service was terminated for a serious violation of our Terms of Service or Acceptable Use Policy.
• The invoice is void, cancelled, or already refunded.
• The paid service period has already ended.

Refunds are prorated to the unused portion of your current paid service period, based on the amount you actually paid.

Example:

• You pay $30 for a one-month service period.
• When you request a refund, one-third of the period has been used and two-thirds remains unused.
• Estimated refundable amount is approximately $20.

We say "approximately" because the exact calculation uses the actual timestamps of your paid service period, which can include partial days or hours.

The same prorated approach applies to every billing period: 1 month, 3 months, or 6 months.

Choosing a longer period does not change how a refund is calculated. For example, if you purchase six months and use part of that period, you are not automatically entitled to a full six-month refund — only the eligible unused portion of your current paid period is considered.

Refunds are always based on the amount you actually paid, including any discount or promotional code applied at checkout. We do not refund promotional value you never paid.

For example, if a service normally costs $30 but you paid $24 after a discount, proration is based on $24 — not $30.

Optional add-ons purchased for the same service period (such as Advanced DDoS Protection) may be included in the prorated calculation. Not every add-on offered in the future is guaranteed to be refundable.

Certain one-time, third-party, setup, licence, or domain charges may be excluded from a refund where they are clearly disclosed before purchase. If any non-refundable charge applies, it will be identified before you complete your order.

1. Open the eligible service in your client area.
2. Select "Request Refund" on the service page. You will see an estimated refund based on the unused portion of your paid period.
3. Provide a reason and submit your request.
4. A NodeHarbor team member reviews your request and approves or rejects it.
5. If approved, the refund is returned using an appropriate available method, and your service is cancelled or terminated according to the refund process.

Submitting a request is not an immediate refund. It starts a review process, and the amount shown is an estimate until it has been reviewed.

Approval does not always mean the money has already been returned. Your refund status will show when the refund has actually been processed.

Once a refund for the unused portion of your paid period is actually processed, you give up that unused service period, and the service may then be terminated or cancelled. Please back up anything you need before the refund is completed.

Some payment methods may require a manual refund. After NodeHarbor sends the refund, how long it takes to reach you depends on your payment provider and bank. We do not control the time taken by your bank or payment provider to complete the transfer.

When a refund is processed, the affected service may be cancelled or terminated. This means the server and the data on it are removed as part of the termination process.

Back up your files and configurations before the refund and cancellation are completed. You are responsible for backing up anything you want to keep.

An invoice may be partially refunded when only part of the paid service period is returned. A partial refund does not mean the original invoice was unpaid — it simply means part of the paid period was refunded to you.

If you have a problem with a payment, please contact our support team and use the refund request system first — it is usually faster and more straightforward than a payment dispute.

Nothing in this policy removes your legal right to dispute a transaction with your bank or payment provider. Where appropriate, we may suspend affected services while a payment dispute or chargeback is being investigated.

We may decline or reverse a refund where reasonably necessary, including for:

• Fraudulent payments or chargeback abuse.
• Services terminated for a serious violation of our Terms of Service or Acceptable Use Policy.
• Amounts that have already been refunded.
• Expired paid service periods.
• Non-refundable charges that were clearly disclosed before purchase.

If you have any questions about this policy or need help with a refund request, please contact our support team through the ticket system in your client area or by email at the address listed on our contact page.

We may update this Refund Policy from time to time. Material changes will be announced on our website or by email. Your continued use of our services after an update constitutes acceptance of the revised policy.

Last updated: September 2026