Terms of Service

1.1. These Terms of Service (“Agreement”) govern the relationship between NodeHarbor (“we,” “us,” “our,” “Company”), a cloud infrastructure and hosting provider organized under the laws of Pakistan, and any individual or entity (“Customer,” “you,” “your”) who uses our Services.

1.2. By creating an account, placing an order, or using any Service provided by NodeHarbor, you unconditionally agree to be bound by this Agreement, together with all policies, addenda, and terms referenced herein (collectively, the “Legal Documents”).

1.3. If you do not agree to these terms, you must not use our Services and must immediately cease any access or use.

1.4. NodeHarbor reserves the right to modify this Agreement at any time. Material changes will be communicated to you by email or via a notice on our website. Your continued use of the Services after the effective date of any change constitutes acceptance of the revised terms.

2.1. “Services” — all products, platforms, solutions, infrastructure, support, and any other offering provided by NodeHarbor, including but not limited to Shared Hosting, VPS Hosting, Dedicated Servers, Game Hosting, DDoS Protected Hosting, AI Services, Cloud Services, Managed Infrastructure, API Services (if enabled), and any future service unless explicitly excluded in a separate agreement.

2.2. “Account” — the unique user profile you create to order, manage, and pay for the Services.

2.3. “Customer Data” — all data, content, files, software, configurations, and information uploaded, stored, transmitted, or processed by you or on your behalf while using the Services.

2.4. “Infrastructure” — the hardware, network, virtualization platforms, and facilities that NodeHarbor uses to deliver the Services.

2.5. “Resource Allocation” — the amount of CPU, RAM, storage, bandwidth, and any other compute capacity associated with your chosen plan.

2.6. “Fair Usage” — the reasonable use of shared resources in a manner that does not disproportionately degrade the experience of other customers.

2.7. “Prohibited Content” — has the meaning given in our Acceptable Use Policy.

2.8. “Suspension” — the temporary disabling of your Account or a specific Service without deleting Customer Data.

2.9. “Termination” — the permanent closure of your Account and deletion of all associated data.

2.10. Any undefined terms in this Agreement shall be interpreted in light of NodeHarbor's publicly available documentation and policies.

3.1. To use the Services, you must be at least 18 years old (or the age of majority in your jurisdiction) and capable of entering into a legally binding contract.

3.2. You are responsible for providing accurate, complete, and current registration information. You must keep this information updated at all times.

3.3. You are solely responsible for maintaining the confidentiality of your Account credentials. Any activity performed through your Account is your responsibility, whether or not authorized by you. NodeHarbor shall not be liable for any loss or damage arising from unauthorized access to your Account caused by your failure to secure your credentials.

3.4. You may not transfer, sell, or sublicense your Account or any Service to a third party without our prior written consent, except where expressly permitted (e.g., a Reseller Agreement).

3.5. If you act on behalf of a legal entity, you represent and warrant that you have the authority to bind that entity to this Agreement.

4.1. Description. NodeHarbor provides cloud infrastructure and hosting services as outlined on our website and in your order. Every Service is subject to the specific product terms (e.g., VPS & Dedicated Server Policy, Game Hosting Terms, Shared Hosting Terms) which supplement this Agreement. In case of conflict, the product-specific terms prevail for that Service.

4.2. No Domain Registration. NodeHarbor does not offer domain registration services. You remain solely responsible for acquiring, renewing, and managing any domain name associated with your Services.

4.3. Future Services. Any new service introduced by NodeHarbor will automatically be governed by this Agreement unless a separate, dedicated agreement is executed.

4.4. Management Access. Certain Services grant you administrative (root or sudo) access. You acknowledge that improper configuration or software installation may compromise security and performance. NodeHarbor may, at its discretion, provide basic guidance but remains not liable for the consequences of your administrative actions.

5.1. CPU Sharing Model.

• (a) CPU resources are shared among customers on a best-effort enhancement model.
• (b) We do not heavily oversell CPU capacity; we maintain healthy resource ratios to ensure fair distribution.
• (c) If excess CPU capacity is available on the physical host, your workload may temporarily benefit from additional CPU cycles beyond your nominal allocation. This is not guaranteed and may vary second by second.
• (d) During periods of high overall utilization, CPU scheduling reverts to your plan's assigned share to protect all customers.
• (e) You may not rely on burst CPU as part of your purchased specification, and no remedy is available if burst capacity is not delivered.

5.2. RAM Allocation. RAM is dedicated according to your purchased plan. You must not expect or attempt to utilize RAM beyond your allocated amount.

5.3. Storage Allocation. Storage is fixed and matches the plan you selected. Additional storage may only be obtained through a plan upgrade or a separate purchase approved by NodeHarbor.

5.4. Fair Usage of Shared Resources. We reserve the right to identify and limit workloads that, in our reasonable judgment, create disproportionate resource consumption or negatively impact other users. Where possible, we will notify you and work with you to resolve the issue before imposing restrictions.

6.1. Compliance. You shall comply with this Agreement, all applicable laws, and all NodeHarbor policies, including the Acceptable Use Policy, Privacy Policy, and any other referenced document.

6.2. Customer Data. You are exclusively responsible for the legality, accuracy, integrity, and backup of your Customer Data. NodeHarbor is not obligated to back up your data unless you purchase a managed backup service.

6.3. Security. You must implement appropriate security measures for your applications, passwords, and access controls. You are responsible for monitoring your Services, applying security patches (where you manage the operating system), and preventing unauthorized access.

6.4. Software Licensing. You are responsible for obtaining and maintaining valid licenses for all software you install or run on our Infrastructure. NodeHarbor may, upon request, require proof of licensing.

6.5. Third-Party Services. If you integrate third-party platforms or APIs, you acknowledge that NodeHarbor has no control over those services and is not liable for any issues they cause.

6.6. Cooperation. You agree to cooperate with NodeHarbor in any investigation of suspected abuse, fraud, or violation of this Agreement.

7.1. Service Delivery. We will use commercially reasonable efforts to provide the Services as described, maintain hardware and network infrastructure, and apply security patches to the underlying infrastructure components we control.

7.2. Support Philosophy. NodeHarbor believes support is an integral part of the service. We will assist you with: basic troubleshooting of connectivity and service availability; guidance on control panels, configuration files, and standard hosting features; performance recommendations and resource monitoring; and general hosting-related questions.

7.3. Support Limitations. We are not responsible for: your custom code, scripts, or software; bugs or vulnerabilities in third-party applications; application development, debugging, or programming tasks; issues caused by modifications you make to the operating system or software stack (on unmanaged services); or training or consultation beyond the scope of our documentation.

7.4. Transparency. If an incident affects your Service, we will strive to provide timely status updates and an honest assessment of the situation.

8.1. Fees. You agree to pay all fees associated with the Services you order. Fees are published on our website and are subject to change with prior notice.

8.2. Billing Cycle. Services are billed in advance on a recurring basis (monthly, quarterly, annually, etc.) depending on your selection. Invoices are generated before the start of each billing period.

8.3. Payment Methods. You must maintain a valid payment method on file. NodeHarbor accepts various payment methods as listed on our platform. Payments are processed by third-party gateways; we do not store full credit card details.

8.4. Late Payment. If payment is not received by the due date, your Service may be suspended. A grace period (as specified in the Billing Policy) will be granted before suspension. Reactivation after suspension may incur a reinstatement fee.

8.5. Taxes. You are responsible for all applicable taxes, including VAT, GST, or sales tax, unless otherwise specified. Pakistani customers may be subject to local taxation rules.

8.6. Fraud Prevention. We participate in KYC (Know Your Customer) and fraud prevention procedures. We may request identity verification documents before activating certain Services or processing high-value orders. Failure to provide verification may result in order cancellation.

9.1. Refund Policy. Our Refund Policy details eligibility, timelines, and conditions. Generally, we offer a limited money-back guarantee for shared hosting services. VPS, dedicated servers, game hosting, and custom solutions are excluded unless otherwise stated. Refund requests must be submitted within the specified period.

9.2. Cancellation. You may cancel any Service at any time via your Account dashboard or by contacting support. Cancellation does not entitle you to a refund of fees already paid, except as provided in the Refund Policy.

9.3. Data After Cancellation. Upon cancellation or termination, your data will be permanently deleted after a short retention period. It is your responsibility to download any data before cancellation takes effect.

10.1. Your use of the Services must at all times comply with our Acceptable Use Policy, which is incorporated by reference.

10.2. Prohibited activities include, but are not limited to:

• Hosting, transmitting, or distributing illegal content, malware, phishing pages, or pirated material;
• Engaging in spamming, DoS/DDoS attacks, port scanning, or any activity that disrupts our network or other users;
• Utilizing the Services for cryptocurrency mining without explicit prior approval;
• Operating any service that infringes on the intellectual property rights of others;
• Violating export control laws or sanctions applicable to Pakistan or other jurisdictions.

10.3. NodeHarbor reserves the right to investigate suspected violations and, where necessary, to suspend or terminate Services without prior notice in cases of imminent threat to the network or third parties.

11.1. Suspension by NodeHarbor. We may suspend your Services if: you fail to pay fees within the grace period; your Service is involved in abuse or a violation of the Acceptable Use Policy; we are required to do so by law enforcement or a competent authority; or your use poses a security risk or degrades the experience of other customers.

11.2. Notice & Appeals. Except in emergency situations, we will make reasonable efforts to notify you before suspension and explain the reason. You may appeal a suspension by contacting our Abuse & Appeals team. We will review each appeal fairly and without undue delay.

11.3. Termination. Either party may terminate this Agreement: by you, through cancellation of all Services; or by us, for material breach if not cured within the specified notice period, or immediately for severe violations (illegal activity, network attacks, fraud).

11.4. Effect of Termination. Upon termination, all rights granted to you cease. We will delete your data in accordance with our data retention practices. Any outstanding fees become immediately due.

12.1. Privacy Policy. We collect, process, and store personal data in accordance with our Privacy Policy and Cookie Policy.

12.2. GDPR Awareness. While NodeHarbor is based in Pakistan, we are committed to respecting the privacy rights of individuals in the European Economic Area and other jurisdictions with similar regulations. Customers who process personal data of EU residents may enter into our Data Processing Agreement (DPA), which will govern the processing of personal data on their behalf.

12.3. Customer Data Confidentiality. We do not access, inspect, or disclose Customer Data except as necessary to provide the Services, resolve technical issues, comply with legal obligations, or enforce this Agreement.

12.4. Security. We implement administrative, technical, and physical safeguards to protect our infrastructure. However, you acknowledge that no system is impenetrable and you share the responsibility of securing your applications and access credentials.

13.1. NodeHarbor IP. All rights, title, and interest in the NodeHarbor brand, website, platform, documentation, and underlying technology remain exclusively with NodeHarbor. No license or right is granted except the limited right to use the Services as specified.

13.2. Customer IP. You retain all rights to your Customer Data and intellectual property. By using the Services, you grant NodeHarbor a limited, non-exclusive license to host, copy, and transmit your data solely as required to provide the Services.

13.3. Feedback. Any suggestions, ideas, or feedback you provide about the Services may be used by NodeHarbor without restriction or compensation.

14.1. Disclaimer of Warranties. The Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, NodeHarbor disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Services will be uninterrupted, error-free, or completely secure.

14.2. Limitation of Liability. To the maximum extent permitted by applicable law, NodeHarbor's aggregate liability for all claims arising out of or related to this Agreement shall not exceed the amount paid by you for the specific Service giving rise to the claim in the six (6) months preceding the event. NodeHarbor shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, even if advised of the possibility.

14.3. Resource Sharing Acknowledgment. You specifically acknowledge that CPU burst is a best-effort enhancement, not a guaranteed feature, and NodeHarbor has no liability for any variance in CPU performance.

14.4. The limitations of liability apply regardless of the legal theory (contract, tort, negligence, strict liability) and survive any termination of this Agreement.

15.1. You agree to indemnify, defend, and hold harmless NodeHarbor, its affiliates, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of: your violation of this Agreement or any applicable law; your Customer Data or the content hosted on your Services; any dispute between you and your own customers or end users; or your infringement of any third-party intellectual property right.

15.2. NodeHarbor reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, at your expense.

16.1. Neither party shall be liable for any delay or failure to perform obligations (except payment obligations) due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, internet backbone failures, power grid outages, or government actions.

17.1. Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan, without regard to its conflict of law principles.

17.2. Amicable Resolution. In the spirit of our customer-friendly philosophy, both parties agree to first attempt to resolve any dispute informally by contacting our support and management team. We encourage open communication.

17.3. Arbitration/Mediation. If a dispute cannot be resolved informally within thirty (30) days, it shall be referred to and finally resolved by arbitration in accordance with Pakistani law. The seat of arbitration shall be Pakistan, and the language shall be English.

17.4. Exceptions. Nothing in this section prevents NodeHarbor from seeking injunctive relief in any court of competent jurisdiction to protect its intellectual property, confidential information, or to prevent imminent harm.

17.5. International Customers. Customers located outside Pakistan agree that the Pakistani courts shall have non-exclusive jurisdiction for any claim, and you waive any objection to that forum.

18.1. We may update this Agreement and the related policies from time to time. Material changes will be announced via email or through our website at least fourteen (14) days before becoming effective, unless a shorter period is required by law or to address an urgent security or compliance matter.

18.2. Your continued use of the Services after the effective date constitutes acceptance of the updated terms. If you do not agree, you must cancel your Services.

19.1. Entire Agreement. These Terms of Service, together with the documents incorporated by reference, constitute the entire agreement between you and NodeHarbor concerning the Services and supersede all prior agreements.

19.2. Severability. If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19.3. Waiver. Failure by NodeHarbor to enforce any right or provision shall not be deemed a waiver of future enforcement.

19.4. Assignment. You may not assign this Agreement without our written consent. NodeHarbor may assign or transfer this Agreement without restriction.

19.5. Notices. Official notices to you will be sent to the email address associated with your Account. Notices to NodeHarbor must be sent to the contact address listed on our website.

19.6. Relationship. The parties are independent contractors. Nothing in this Agreement creates a partnership, joint venture, agency, or employment relationship.